INCLUDED IN RATES

TERMS AND CONDITIONS
This document contains a summary of some of the Rental Conditions.
For full detailed Conditions refer to the Conditions schedule in the Rental Agreement.
Please note all prices quoted in this document are in Australian Dollars.
Rates quoted in our brochures and / or documentation are subject to change without notice.

RENTAL DURATION
When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time.The day of the vehicle's return is counted as the final day of the rental.
When a rental moves from one rate season into the next, the calculation is based on both rates.
· Minimum rental period is 5 days. Minimum rental period is subject to change during peak periods.
· Special conditions are available for rentals of more than 90 days.Details available on application.
· Late pick up or early return of vehicle does not entitle the renter to any refund of the unused portion of the rental.
· Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily fee of $134 in addition to the daily rate.

ONE WAY RENTALS

MULTIPLE RENTALS
Should a hirer have more than one rental (multiple rentals) then these rentals can be combined to qualify the hirer for our long term rate. Motorhome and car rentals in Australia, New Zealand and Southern Africa, for both Britz and Maui, can be combined to qualify if travel is within a 3 month period.
e.g. One 14 day rental plus one 7 day rental qualifies for the 21 day rate.

For pick-ups and drop-offs on the same day, the daily rental charge for the last day of the 1st rental will be charged, and the daily charge for first day of the subsequent rental will not be charged. This will also apply to the Excess Reduction charge.

The One Way Fee (if applicable) and charges for additional hire equipment (tables, chairs, baby seats) and additional extras (PGO, etc) will be charged per vehicle rented.

CHANGE OF DROP OFF DESTINATION
If the hirer wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from the Reservations Centre in Auckland. Subject to the change being approved, an additional charge of up to $446 may apply.

RENTAL EXTENSION
If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the Reservations Centre in Auckland. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorisation will result in a fee of $134 in addition to the daily rate.

DIESEL TAX RECOVERY FEE
The Diesel Tax Recovery fee will be calculated and collected on return of your vehicle based on the kilometres travelled during your hire.
The vehicle rates per 100km are as follows:
2 Berth: Nil
2 Berth (Toilet & Shower): $2.86
4 Berth: $3.04
6 Berth: $3.30
Rates are subject to Government changes.

Note: Diesel Tax Recovery fee is included in the Inclusive component.

BRANCH HOURS FOR PICK-UP AND DROP-OFF:
Auckland, Christchurch, Queenstown, Wellington

Auckland and Christchurch: Daily from 0800 to 1730hrs, closed Christmas Day.
Wellington: Monday to Saturday from 0900 to 1700hrs, closed Christmas Day.
Queenstown: Daily from 0800 to 1730hrs in the summer months, daily from 0800 to 1700hrs in the winter months, closed Christmas Day.

Pick-ups and drop-offs after branch hours may be available by prior arrangement.
(Late returns will be charged on a per day basis)

Pick-up and/or drop-off in Queenstown and Wellington incur a $89 fee (same city pick-up and drop-off, one fee applies). Queenstown Fee is payable direct at the depot. Fee includes the $11 airport fee.
Pick-up and drop-off after branch hours may be available by prior arrangement. $89 fee applies

SPEEDY CHECK-IN AND CHECK OUT PROCESS
Ask us about our speedy check-in and check out process. You can pre-register your details for a quicker pick-up and drop off.

AIRPORT CONCESSION FEE
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick up fee of $11 will apply for all hires with pick up at Queenstown airport. This surcharge is payable to Maui directly upon collection of the vehicle.

UPGRADE TO AUTOMATIC VEHICLE:
A premium of $9 per day is required for a confirmed 4 Berth Vehicle with Maui.

TRANSFER
We provide free airport to branch transfer on day of arrival and departure for our Auckland and Christchurch Branch. Queenstown Branch is located at the Airport. The Wellington agency is located 40 minutes from the airport and clients must find their own transportation to and from the branch.

FOR YOUR PROTECTION
Personal Injury is covered through the Accident Compensation Commission however Maui strongly recommends that all clients take out Personal Injury Travel Insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first $4,464 ('the excess") of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the third party. Please note that Third Party Claims can take months to resolve.
Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

This $4,464 excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2.

Excess Reduction Option 1

With Excess Reduction Option 1 the hirer is responsible for the first $2,232 of ANY ACCIDENT (Except in the case of any of the exclusions below), of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, fire, theft or break-in. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

Excess Reduction Option 2

With Excess Reduction 2 the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party. Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

Note: Excess Reduction Option 2 is included in the Inclusive component.

MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TO TAKE EXCESS REDUCTION OPTION 2 TO MINIMISE EXCESS EXPOSURE AND TRAVEL WITH PEACE OF MIND.

EXCLUSIONS:
Standard Excess, Excess Reduction Option 1 and Excess Reduction Option 2 do not cover:
1. - any water related damage, which includes but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving

2. - Personal belongings are not covered. We recommend the hirer does not leave valuables in the vehicle and that they should take out personal insurance.
3. - All Excess Reduction is void if the terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by wilful conduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
4. - The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.
5. - The cost to retrieve or recover a vehicle which has become bogged, regardless of the Excess Reduction Package taken.
6. - The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.
7. - Overhead or underbody damage to the vehicle

VEHICLE SECURITY DEPOSIT
On pick up of the vehicle, a Vehicle Security Deposit is payable. The amount is determined by the Protection Package selected (refer to the "FOR YOUR PROTECTION" section). If you do not take Excess Reduction Option 1 or Excess Reduction Option 2, the Security Deposit is $4,464 payable by cash, Traveller's Cheques, or credit cards (diners card not accepted). Should the Deposit be paid by credit card, the amount will be debited to your account immediately. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down. Should the Deposit be paid by cash, a cash qualification process will apply.

If Excess Reduction Option 1 has been taken the Security Deposit is $2,232 payable by cash, Traveller's Cheques or signed credit card voucher (imprint only). Should the Deposit be paid by cash, a cash qualification process will apply.

If Excess Reduction Option 2 has been taken the Security Deposit is $196 payable by cash, Traveller's Cheques or credit card (imprint only). Should the Deposit be paid by cash, a cash qualification process will apply.

The Security Deposit is fully refundable provided the vehicle is returned on time, undamaged, with a clean interior and with full fuel tanks (Fuel being petrol, diesel and LPG gas). We reserve the right to retain a $112 soiling fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank (if applicable) must be emptied prior to the return of the vehicle, or an additional $112 soiling fee will be retained.
Except where the customer has purchased PGO and/or PFO, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges. Petrol, diesel and LPG gas refill charges will be advised upon return of the vehicle. In the instance of Excess Reduction Option 1 and Excess Reduction Option 2, the credit card voucher will be returned to the hirer.

INFRINGEMENTS
We reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and / or accidents including third party property damage not reported on return of the vehicle.The administration fee per fine will be $54 .

EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in New Zealand Dollars.Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for any variances up or down.

CREDIT CARDS
If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer.
Preferred credit cards are Visa Card, Mastercard (2% surcharge applies to Diners Club and American Express.)

LICENCE
A full resident country driver's licence, held for a least one year, is to be presented at the time of rental. If the licence is not in English format, an international drivers licence is also required.

AGE RESTRICTIONS
Drivers must be 21 years of age or over.
A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.

KITCHEN AND PERSONAL KIT
One Kitchen Kit (crockery, cutlery, cooking utensils) and Personal Kits for the number of clients travelling (towel, pillow, pillowcase, duvet, bed sheet, tea towel) for all Motorhomes is included in the daily rental rate at no extra cost.

ROAD RESTRICTIONS
Motorhomes and can only be driven on sealed/bitumen or well-maintained roads.
No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula).

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

ON ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.

North Island: 0800 651 080
South Island: 0800 304 304

REPAIRS
Repairs up to $89 may be effected without authorisation and will be reimbursed.
For amounts over $89 , Maui will need to be informed in advance.
Repairs will be approved provided the hirer was not directly responsible for the damage.
Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE
Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.

CANCELLATION FEES
Cancellation fees take effect on receipt of your booking request from Motorhome Holidays.

IMPORTANT
Maui reserves the right to refuse any rental at its discretion.

ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.

PERSONAL AND COMPANY CHEQUES
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be paid to Maui 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.

DISCLAIMER
Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.

ADDITIONAL EQUIPMENT
To be requested at time of reservation: