The daily rental rate includes the following:
- Unlimited Miles
- One way fees (except Airlie Beach & Townsville)
- Insurance with Excess of AUD $500 (Campervan) - AUD $1,000 (Motorhome)
- Cutlery and Cookware
- Bedding
Optional Extras:
Outdoor Table: AUD $20.00 per rental
Outdoor Chairs: AUD $10.00 per rental
Extras must be booked in advance.
Living Equipment:
All living equipment is included in the vehicle for use. Included are Sleeping Pillows, Sheets, Sleeping Bags, Towels, Tea Towels, Can Opener, Carving Fork, Egg Lifter, Ladle, Cutting Board, Tongs, Forks, Knives, Spoons, Tea Spoons, Cereal Bowls, Cups, Glasses, Side Plates, Dinner plates, Micro Dishes, Saucepans, Frying Pan, Kettle, and clothes hangers. Any extra equipment requested may be supplied if available and be collected on Pick-up. An outdoor table is available at AUD $20 per rental, and outdoor chairs at AUD $10 per rental (subject to availability). The HIRER is responsible for the return of the Convenience Kit supplied at the commencement of the hire period. The HIRER will be charged for any missing or damaged items. An inventory list is available upon Pick-up of the vehicle.
Minimum day rentals - between depots:
Minimum rental is ten days. All other One-Way rentals between depots are for a minimum of 10 days. Minimum rental period from Airlie Beach depot to all other depots is 10 days.
One-way rentals:
There is a one way pick up or drop off fee of AUD $250.00 for all pick up and drop offs at Airlie Beach and Townsville. There is no extra charge for One-Way rentals from or to our other depots
Insurance excess :
Campervan - An Insurance excess/Security credit card swipe of AUD $500.00 will be taken at the point of pick-up. This payment will not be processed but will be held as bond for all accidents and damage and administration charges for traffic violations.
Motorhome - An Insurance excess/Security credit card swipe of AUD $1000.00 will be taken at the point of pick-up. This payment will not be processed but will be held as bond for all accidents and damage and administration charges for traffic violations.
Overhead Damage on Campervans and Motor Homes are not covered under our Insurance.
Note 1: Bond/Security Deposit Return. If the vehicle is returned with any damage, or has been involved in an accident, whether the fault of THE HIRER or not, the excess/security bond will be retained by CAMPERMAN until the full cost of the damage is determined, or the claim has been settled by the Third Party's Insurance Company. The excess/security bond will then be returned to THE HIRER in full if it is determined that there is no liability to the third party under Australian Motor Vehicle Laws and/or with Australian litigation. Please note that Third Party claims can take months or even years to resolve. CAMPERMAN cannot force the destiny of these claims, it is up to our Insurance Company and the Third Party, be they insured or not.
Note 2: Excess/Security Bond/deposit return (Single Vehicle Accident). Single Vehicle accidents are defined as any damage that is done to the vehicle when no other vehicle is involved, or when the accident is with another vehicle, but THE HIRER cannot provide CAMPERMAN with the driver's licence, name or the registration number of the other vehicle. Examples of single vehicle accidents include such things as running into trees, guideposts or animals, whether intentionally or not, whilst travelling forward or reversing. Collision with animals are considered to be a single vehicle accident, as too is overturning the vehicle, or any other damage done to the vehicle for any reason when no other vehicle is directly involved. A single vehicle accident carries an additional AUD $250.00 excess to be charged against THE HIRER's credit card at the time of the accident
A vehicle being involved in a 'Single Vehicle accident' will incur upon THE HIRER additional liability of AUD $250.00. i.e. if a client runs into a Kangaroo or a cow or a parked car, or an awning of a building these are examples of a single vehicle accidents
18 to 21 year old extra Insurance excess. The Insurance Excess for Hirers and Drivers of the age of 18 (eighteen to Twenty One) under the age of 21 years carries an additional Security bond of AUD $1000.00. All other clauses in our Terms and Conditions apply as normal.
Damage Cover: In the event of an accident, personal injury is covered through Registration 3rd Party Insurance. All vehicles are fully insured for own their damage and 3rd Party Property Damage, but THE HIRER is responsible for the Insurance Excess.
Accidents:
The hirer must endevour to drive responsiby & safety at all times.
Most accidents occur for the following reasons:
- Driving too fast.
- Driving on the wrong side of the road.
- Turning across oncoming traffic.
- Driving while sleepy and tired.
- Collisions with animals running across the road.
- Reversing without due caution.
- Driving while intoxicated.
- Driving at night.
- The driver becoming distracted by something on the side of the road.
- Looking for kangaroos at night (or at dawn or dusk) when kangaroos come to the side of the road to eat the sweeter grasses.
If proper caution and due care is excercised by the driver, the majority of these accidents can be avoided.
Drivers:
The minimum age for drivers is 18 years. The maximum age is 75 years. Medical certificates for drivers over the age of 75 are required.
A current motor vehicle driver's licence is required from all drivers and must be produced in person on pick-up. Should a foreign licence be in a language other than English, it must be accompanied by a current International Driving Permit, issued in the same country as the foreign licence was issued, or by an accredited English translation of that foreign licence.
UNAUTHORISED AND PROHIBITED USE: The following persons must not drive the Vehicle
- a. Any person who is not identified on the Rental Agreement
- b. Any person whose blood alcohol concentration exceeds the lawful percentage.
- c. Any person whose driver's licence has been cancelled or suspended.
- d. Any person who is under the influence of legal or illicit drugs.
- e. Any person who holds a learner's permit or a probationary license.
All insurance cover will be void if any of the above terms are breached.
Taxes and Charges:
Financial institution charge for Stamp duties and financial charges as well as the 10% GST are included in our rental rates.
Gas Bottle:
The gas bottle supplied to the client is not full on delivery of the Campervan. The client takes it not full and brings it back not full. THE HIRER will fill it as and when he requires it. The gas bottle is not full at check out.
The gas bottle is not to be used in conjunction with any appliances (eg. Lamps, BBQs etc) not provided by CAMPERMAN. THE HIRER is responsible for any damage to CAMPERMAN’s property caused by incorrect usage of the gas bottle and gas fittings.
Fuel:
The fuel (Unleaded Petrol) tanks are to be refilled by the hirer as and when required. Camperman will not be held responsible for any representation as to fuel economy for individual vehicles. Fuel economy is dependent upon a number of varying factors, including how the vehicle is driven, weather conditions and the maintenance of correct tyre pressures.
The fuel tank is not full at check out and can be returned the same way. If you run out of fuel and request roadside assistance you will be liable for the call out fee, and the extra kilometres for the call out plus the fuel you require.
Depot Hours:
Monday to Friday: 8:00am to 5:00pm. Saturday: 8:00am to 12:00 noon. Sunday by appointment only.
All branches will be closed on Christmas Day, Boxing Day, New Years Day, Good Friday & Easter Monday.
Vehicle check in time:
Vehicle pick-up and drop-off must be between 10:00am and 3:00pm weekdays or between 8:00am and 11:00am Saturdays. Sunday vehicle pick-up and drop-off is by appointment only. On Saturdays, please arrive at least an hour prior to the depot closing time (closing time is 12:00pm).
Vehicles returned late will be charged a late fee of AUD $150.00. Plus the day rate applicable for that rental day. A client returning one day or more days late will be liable for a penalty rate of AUD $150.00 per day plus CAMPERMANs loss of revenue and accommodation for its client waiting for the late campervan if required.
After Hours Pick up / Drop Off may be made by prior arrangement at a cost of AUD $100.00, payable on pick-up or drop-off.
Multiple rentals:
May be combined to qualify the hirer for the longer-term rental rates. i.e.: One 12-day rental plus one 10-day rental qualifies for the 22-day rate. The time period between rentals must not exceed one calendar month.
Rental time extensions:
Rental time extensions or drop-off location changes are at the discretion of the Management and rely entirely on future demand and availability. Any request for an extension MUST be communicated as soon as practicable and possible and must be approved with Head Office. Unauthorised drop-off to a depot other than that contracted for (as stated on the rental agreement) will result in a fee being charged to the renter of AUD $750 in addition to the daily rate.
Early drop-off:
There will be no refund for early termination of a rental or Hire Agreement. If a vehicle is left at any place other than our depots, pick-up fees will be charged at AUD $75 per hour for the retrieval of the vehicle. There is no refund available for the unused portion of the rental should the vehicle be returned earlier than contractually agreed on the rental agreement signed by the renter.
Vehicle substitutions:
Camperman reserves the right to upgrade to a higher rated vehicle at no extra cost. Should The hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.
Daily Hire Conditions:
Camperman calculates the hire of a vehicle on a per calendar day basis (within depot hours) ie irrespective of the time of collection or return within those hours. When calculating the number of days a vehicle is rented the day of pick-up is counted as the first day of the rental. The day of drop-off is counted as the final rental day.
Where the hirer will return the vehicle:
The hirer will return the vehicle to the Camperman location set out on the Rental Agreement. The hirer understands that there will be an extra charge of AUD $500 if the hirer returns the vehicle to a different location. This is non-negotiable.
Unauthorised and prohibited use:
The following persons must not drive the Vehicle:
a. Any person who is not identified on the Rental Agreement
b. Any person whose blood alcohol concentration exceeds the lawful percentage.
c. Any person whose driver's licence has been cancelled or suspended.
d. Any person who is under the influence of legal or illicit drugs.
e. Any person who holds a learner's permit or a probationary license.
All insurance cover will be void if any of the above terms are breached.
Tyre damage:
The Hirer's insurance policy has an AUD $500 excess. Average tyre prices in Australia are AUD $125, so please take care of the vehicle's tyres. The renter will be responsible for tyre damage and windscreen damage up to AUD $500. Windscreen chips are charged at AUD $42.50 per chip. Windscreen replacements are at AUD $195.00.
Maximum number of passengers:
The hirer agrees that the vehicle rented may only be used to carry the maximum number of passengers as shown on the Rental Agreement or as dictated by licensing authorities. Camperman will not accept any liability if these Terms are breached.
Valuables:
Camperman assumes no liability for valuables left in or stolen from the vehicle. Please do not leave valuables in the vehicle because of possible theft. In major cities it is advisable to leave the vehicle in a Caravan Park and take public transport to the city. Please note: Insurance on personal property is The Hirer's responsibility.
Transfers:
Transfers to and from Camperman are not included in the rental price. It is the responsibility of the hirer to arrange transport to and from Camperman Depots.
Cleaning fee on return of vehicle:
The vehicle will be delivered in a clean condition to the hirer, who agrees to forfeit a cleaning fee of AUD $150.00 (inside) & AUD $75 (outside) should the vehicle not be returned to CAMPERMAN in the same clean condition.
Animals and pets:
Camperman does not allow the carriage of pets or any animals in their vehicles whilst on rental. Carriage of pets or animals will render the contract void, and the rental bond and the cleaning bond will be retained and used for cleaning and fumigating the vehicle.
Repairs:
a. Camperman's vehicles are always fully maintained and serviced. However, we recognise that occasional breakdowns and small problems will occur. Minor repairs to mechanical items and oil consumption up to AUD $50 will be reimbursed against receipts on completion of the rental. CAMPERMAN Australia has a 24/7 agreement on breakdown with all the Major Roadside Service Organisations
b. Should serious problems be encountered, THE HIRER must inform CAMPERMAN at the first possible opportunity, and follow CAMPERMANS instructions.
c. Down time. In all cases the responsibility of CAMPERMAN is limited to refunding for the downtime that the vehicle is actually in a repair shop and the time lost though not being able to drive the vehicle.
d. Accommodation. No alternative accommodation or food items will be paid for during such down time. However the client has the right to choose between CAMPERMAN Australia refunding for lost time, and CAMPERMAN Australia paying the accommodation and the cost of food to the equivalent of the day rate lost because of the repairs being carried out.
e. Malfunction of Radio/Cassette players, Microwave, Stove or Grill, Air-conditioning Units, Refrigerator, Water Pump are not considered mechanical breakdowns, and downtime will not be paid for these items.
f. Overhead damage. If the roof of the vehicle is damaged due to THE HIRER driving into an area with insufficient clearance, THE HIRER is responsible for the full cost of the repair.
g. CAMPERMAN is not responsible for replacing or compensating THE HIRER for spoiled food caused by a fridge malfunction.
h. Towing and retrieval of damaged vehicles to the closest CAMPERMAN depot is covered. In the event of an accident resulting in the vehicle being damaged sufficiently to require replacement, it is THE HIRER's responsibility to make their way to the closest CAMPERMAN depot that has a replacement campervan or Motor-home available. Any expenses incurred whilst travelling to the closest CAMPERMAN depot that has a replacement Campervan or Motor home available are THE HIRER's responsibility.
i. Refund for lost time .Any refund for on-road problems will be made at the time of the repair. The repair time will be calculated, and the downtime reimbursed at the time of delivery from the repairer. Down time will be calculated in hours, not days, and credited to THE HIRER's credit card immediately.
Roadside Assistance:
You have 24 hour road side assistance. If THE HIRER flattens the battery by leaving lights on, THE HIRER is responsible for the cost of the call out.
Maintenance and responsibility:
Joint Hirer's and all drivers are jointly and severally responsible under the Rental Agreement. THE HIRER will be held fully responsible for engine damage if the radiator cap is not properly replaced and sealed after checking fluid levels and/or the warning buzzer for overheating is ignored. It is THE HIRER's responsibility to check and maintain all fluid and fuel levels and to immediately rectify and/or report to Head Office if heavy usage of oil or coolant is occurring or any defect of which THE HIRER becomes aware. It is THE HIRERs duty to check the fluid levels every three days to ensure fluid levels are correct. Please check fluid levels while the motor is cold early in the mornings.
CAMPERMAN, on presentation of receipts, will reimburse refills of all fluids except petrol and diesel. THE HIRER shall drive the vehicle in a careful and cautious manner and will not do or allow to be done anything to harm the vehicle. THE HIRER shall not use the vehicle for anything other than its intended purpose, or allow use of the vehicle to carry passengers or goods for hire. THE HIRER shall not allow the vehicle to be used to carry volatile liquids, corrosive or flammable materials or explosives.
Road Restrictions - 2WD:
CAMPERMAN's vehicles are not allowed to travel on unsealed (dirt or gravel) roads. Travel on these roads voids all damage protection cover. THE HIRER will be totally liable for all damage caused by travelling on unsealed (dirt or gravel) roads. The full cost of the damage to all parties concerned may be deducted from THE HIRER. If in the opinion of CAMPERMAN a vehicle is found to have travelled on unsealed (dirt or gravel) road the bond/deposit will be retained until the vehicle is fully inspected and checked for damage. If no damage has occurred the bond will be returned to THE HIRER, less the cost of inspection. Inspection labour cost is AUD $70.00 per hour.
Keys:
The hirer will be responsible for the cost of replacing keys which are lost or broken, or for the retrieval of keys locked in a vehicle. Cost of a locksmith travelling to the vehicle will be at The Hirers' expense.
Cancellations:
Cancellation fees apply as follows:
|
If cancelled over 30 days prior to pick-up |
|
|
If cancelled within 7-29 days of pick-up |
70% of total costs |
|
If cancelled 1-6 days prior to pick-up |
95% of total costs |
|
If cancelled on the day of pick-up or no show |
100% of total costs | |
