Pick Up and Drop Offs :
Pick-ups and drop-offs are possible between 9:00am and 5:00pm. Earlier pick-up can be arranged on request.

Late Arrivals & Returns :
For late arrivals of more than 60 minutes on pick-up of the vehicle, unless it is due to the late arrival of the client’s plane, NZD $20 will be charged per 30 minutes. A similar charge will apply for late drop-offs after 5.00 pm. After 7.00 pm, at least a full daily rental charge is charged. If a shuttle has been arranged for a client in Auckland when they drop off the vehicle late, any waiting time will be by direct negotiation with the shuttle driver.

Insurance Excess / Bond & Exclusions :
A basic insurance at NZD $16 per day is compulsory and covers your vehicle and third party property to NZD $10,000,000. The excess is NZD $2,000 for drivers of 21 years of age and over. It is NZD $3,000 for drivers who have held a driver’s license for less than 12 months. The hirer will be liable up to this amount for any damage caused in any one accident or for interior damage.

A respective bond will be taken on pick-up of the vehicle. This bond will be fully refunded provided the vehicle is returned in a reasonably clean condition, with all waste and toilet tanks empty, with a full LPG bottle, without damage or involvement in an accident, without any liability to any third party, with a full petrol tank and all traffic offences paid for, and all other terms of the rental agreement having been complied with. This insurance excludes windscreen and underfloor damage; the windscreen can be insured for an additional NZD $7 per day.

Optional: Collision Damage Waiver (CDW). An additional NZD $12 per day (altogether NZD $28) will reduce the excess in case of damage to NZD $500. This insurance includes windscreen and underfloor damage. A bond of NZD $500 will be taken on pick-up.

Insurances do not cover water submersion, saltwater damage, tyre damages, incorrect use of fuel, replacement of lost keys or costs to retrieve keys locked in the vehicle, damage that is caused by theft, breakins, conversion, vandalism or fire damage that is directly attributable to the negligence of the hirer or any other passenger in the vehicle, damage or breakage of any window or screen other than windscreens, personal belongings, damages caused by wilful conduct or negligence of any person travelling in the vehicle or driving under the influence of alcohol or drugs, costs to retrieve a bogged vehicle, or any damage caused to the vehicle or any third party property if the vehicle is driven by an unauthorised or underage driver or if the terms of the rental agreement are breached or any damage is caused to the interior of the vehicle. If any damage is evident as a result of any breach of items as shown on the exclusions list then the hirer will be held fully responsible for the total cost of any repairs required regardless of which bond was taken.

Deposit Required :
Cheques will only be accepted as rental payment if paid at least 14 days prior to due payment dates. Cheques are not acceptable as excess / bond deposits.

Airport Transfers :
Aotea Campervans provide free pick-up and drop-off service to and from Christchurch Airport and within the city boundaries of Christchurch. In Auckland, we are happy to arrange a shuttle transfer to / from our depot to the airport or Auckland City Centre which the client will have to pay for.

One Way Rental :
One way hires between our depots in Auckland and Christchurch are free of extra charge.

Driver Licence :
All drivers must be 21 years or over. A current domestic (non-provisional), acceptable overseas or international driver’s license has to be produced on the commencement of the hire. The driver’s license has to be legible in English.

Standard Camper Equipment :

All Campervans / Motor Homes are fully equipped according to van size with:

Porta Potties are available on request at an extra charge (NZD $30 per rental)

Road Restrictions :
Aotea campervans are not covered by insurance if operated on roads specified as unsuitable for campervans. These include Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township (Coromandel).

Mobile Phones :
Mobile telephones for rent on request

Roadside Assistance and Repairs :
In the event of mechanical problems, 24 hour emergency roadside assistance is available throughout New Zealand. You will be given full details of the programme on the pick-up of your vehicle. Repairs need prior approval by Aotea Campervans (unless less than NZD $50) and will be reimbursed provided that all receipts are submitted and the hirer was not directly responsible for the damage. No responsibility will be accepted for accommodation charges, meals or out-of-pocket expenses resulting from a breakdown. Our liability extends only to refund of rental charges for any days of total loss of vehicle usage caused by a mechanical breakdown, provided the hirer notifies Aotea Campervans as soon as possible to give us the opportunity to rectify the problem. We will not be liable for costs, inconvenience or delays resulting from any problem not notified to us during the rental period.

Traffic Infringements :
All traffic infringements are the responsibility of the hirer.

Vehicle Substitution / Design :
We reserve the right to substitute a comparable or superior vehicle at no extra cost in some circumstances. This shall not constitute a breach of contract and does not entitle the hirer to any refund. In the unlikely event that the vehicle is not available at the commencement of the rental due to it being repaired from mechanical breakdown or accident or late return from a previous rental, then Aotea Campervans will endeavour to substitute another vehicle of similar or better specifications and quality in its place.

If the rental period is reduced or delayed as a result then the hirer will be entitled to a refund of any moneys paid for the period of the rental that the vehicle was not provided. Aotea Campervans will not be liable for any other costs, charges or damages (whether consequential or not) as a result of delay in providing or failure to provide the vehicle.

Layouts of vehicles might vary slightly due to manufacturer modification of designs.

Animals / Smoking :
No animals are permitted in our campervans. Smoking is not permitted inside any area of our campervans including the driver’s cab at any time. Any breach of these terms will incur an extra cleaning fee.

Ferry :
We can prebook a ferry between North and South Island for you if requested.

Cancellations and Refunds :
Cancellation fees take effect on receipt of your booking request by Motorhomes Worldwide.