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TERMS & CONDITIONS
Prices
Below in US Dollars
PLEASE
NOTE: The Motorhomes will
be winterized no use of shower, toilet
or sink. during the winter period
The
following is Included in the daily rental rates:
A quality Road Bear vehicle, Mileage as selected and specified above, Insurance
with an excess of USD 750 Any Additonal Extras as requested.
The
following are payable at time of collection, if applicable:
-
Additional
mileage charged at USD 0.35 + local sales tax at
time off
-
500
mile packages prepaid/prebooked are USD 170 incl.
tax.
-
Refundable
deposit: USD 750 . Visa, Mastercard, Euro card and
Amex accepted.
-
VIP
coverage: Excess of USD 750 . Insurance liability
may increase to USD 3000 is some instances.
-
SLI
(Supplimentary Liability Insurance): USD 9 +
Tax per day. Will cover up to USD 1000000 if involved
in an accident. Refer to Motorhomes Worldwide for
details.
PICK UP AND RETURN:
Vehicle pick up time is between 12:00 noon and 4:00pm. Vehicle return time
is between 8:00 am and 10:30 am. A charge of USD 30 per hour applies
for a late vehicle return. Clients will not be entitled to get a complementary
transfer after 11am.
(Denver
depot is closed from 1 December to 28 Feb 2008)
MILEAGE
RATE:
TAXES:
Flat Tax of 8.75% included for all pre booked items
for all locations.
Local taxes apply for all pick-up and drop offs charges.
Local taxes are as follows and are applicable for any
additional charges paid for at the depot:
PREPARATION
FEE:
USD 200 per rental for all bookings. It includes:
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Transfer
from/to the airport and hotels
-
Exterior
cleaning of the vehicle
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Final
interior cleaning of the vehicle
-
Initial
set of toilet paper and chemicals, kitchen towels
-
KoA
guide, discount card, Woodalls campground directory
-
Vehicle
manual
-
Levelers
for the vehicle
-
Personal
walk-thru (not a movie)
CONVENIENCE
KIT :
USD 65 per person, max. USD 260 per vehicle
(children up to 6 years free of charge ).
USD 6 per camping chair (USD 7.50 from 16 March
2008). No tables, BBQ's, child seats or bikes are available.
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CONVINIENCE
KIT
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Kitchen
towel
Cleaning towel
Paper Towel Roll
Broom
Dust pan and brush
Bucket / Trash can
Cloth hangers
Flash light
Lighter / Matches
Glass
Cup
Dinner plate
Salad plate
Mixing bowl
Knife
Fork
Spoon
Teaspoon l
Percolator / Coffee maker
Measuring Cup
Colander |
Cutting
board
Plastic containers
Toaster
Roast slicer
Cookware Set
Can opener
Cork puller / Bottle opener
Vegetable peeler
Turner
Basting spoon, slotted spoon, ladle
Grill Fork
Whisk
Comforter
Cover for Comforter
Sheet
Pillow
Pillow protector
Pillow case
Bath towel
Hand towel
Wash cloth |
All
items must be returned at end of trip.
The
Vehicle Provisioning Kit includes a flashlight, can opener,
bottle opener, broom with dust pan, plastic pail, spatula,
cooking spoon, cooking fork, coffee cups, tumblers, plates,
soup bowls, silverware, platter, tea kettle, colander,
mixing bowl, and a cookware set. All item must be returned
clean at end of trip.
ONE
WAY RENTAL FEES:
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From
To
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LAX
(Los
Angeles)
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SFO
(San
Francisco)
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LAS
(Las
Vegas)
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DEN
(Denver)
|
NYC
(New York
City)
|
|
LAX
|
-
|
USD
200
|
USD
200
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USD
400
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USD
750
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SFO
|
USD
200
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-
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USD
200
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USD
400
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USD
750
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|
LAS
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USD
200
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USD
200
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-
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USD
400
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USD
750
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|
DEN
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USD
300
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USD
300
|
USD
300
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-
|
USD
400
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NYC
|
USD
750
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USD
750
|
USD
750
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USD
400
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-
|
| Please
note: LAS/DEN/NYC to LAX/SFO/LAS no
OW with PU after 04/01/08 and DO on or before
05/31/08. DEN/NYC to LAX/LAS no OW with PU
between 10/01/08-10/31/08. |
GENERATOR:
USD 3 per hour (payable at drop off).
SUPPLEMENTAL LIABILITY INSURANCE ( SLI )
USD 9 per day.
NEW
JERSEY SECURITY FEE:
USD 5 per day applies to all New York City pick
ups, maximum of USD 140 per booking. This fee is
payable at the depot.
IMPORTANT
NOTE:
Clients cannot pick up the vehicle the day they arrive from overseas. We
recommend that the customers spend the first night at an airport hotel
or motel.
1.) All
Stations offer complimentary shuttle service from
/ to certain International Airports and Airport
Hotels between 11 AM and 1 PM.
2.) No
transfers after 1:00 PM
3.) Please
call the rental station upon arrival at your hotel
or by 10:00 AM on the pick-up day at the latest
to arrange for pick-up time and location.
4.) Transfers
are between 11:00 AM and 1:00 PM
5.) Clients
cannot pick up the vehicle the day they arrive
from overseas!!.
6.) We
recommend staying the first night at an airport
hotel or motel.
7.) Clients
are not entitled to a complimentary transfer in
case of late vehicle return. The
shuttle leaves the depot at 11 AM, meaning that
the drop off has to be completed by that time.
Vehicle
Pick-Up is between 12.00 noon and 4:30pm.
SPECIAL
EVENTS:
A
SPECIAL RATE or minimum rental period may apply over
Special Events. Special Events include: San
Francisco Burning Man Special 28AUG07-04SEP07
Higher
Rates apply for the following 2008 Events:
Las
Vegas NASCAR Race (06 March 2008 - 10 March 2008)
New
York Dover NASCAR Race (27 May 2008 - 01 June 2008)
New
York Dover NASCAR Race (September 2008 - Dates still
to be released),
New York 2008 BONNAROO Concert (Dates to be released),
San Francisco BURNING MAN FESTIVAL (24 August 2008 - 02 September
2008)
DRIVER
REQUIREMENTS:
A valid national driver's license is required for each driver. In addition
we recommend that foreign customers have an international driver's license
or an English translation of the license issued by their home country. All
drivers must be at least 21 years of age (Minimum driver age is 25 years
for American and Canadian citizens). As of 01 October 2007, all drivers must
be at least 25 years of age.
ADDITIONAL
DRIVERS:
No extra charge for additional drivers.
SUBSTITUTIONS:
If for any reason the booked vehicle should not be available, ROAD BEAR RV
reserves the right to substitute a higher-rated vehicle at no additional
cost. Should a lower-rated vehicle be substituted, the liability is limited
to the refund of the gross rate difference of the two vehicles.
CLEANING
FEE:
The clients are responsible to return the vehicle with the interior cleaned.
Cleaning charges with a USD 50 minimum will apply otherwise. USD
50 will be charged if holding tanks are not empty upon return.
TOWING:
Towing does not cost anything extra. The limit is 1000 lbs with the trailer.
The customer has to find a trailer themselves.
PARKING
/ TRAFFIC VIOLATIONS:
It is the clients responsibility to report and pay for all parking/traffic
violations at check-in. Failing to report these violations at drop off will
cause a charge of an administrative fee of USD 100 plus the fine
(including all late charges) to the clients credit card.
TRANSFERS:
Please have the customer complete the “Road Bear Speed Pass” to
expedite the vehicle pick up procedure. Clients must call the rental station upon
arrival or the latest at the pick up day between 08.00 am and 10.00 am
to schedule the transfer time and place. Transfers are provided to and from
the international airports and/or airport s LAX, SFO, OAK, LAS, DEN. EWR
( not to/from JFK or La Guardia )and or airport hotels at all rental locations.
For San Francisco/Denver clients can be picked up in downtown for an
extra charge of USD 35 otherwise airport transfer is free of
charge. Transfers will be provided from Monday to Saturday between 11.00
am and 1.00 pm the latest. There will be no transfers after 1:00 pm. The
complimentary permitted amount of luggage is in accordance with the airline
regulations (2 suitcases @ 50 pds/23 kg plus 2 pieces of hand luggage per
person). Excessive luggage is the customer’s responsibility.
FUEL
INFORMATION:
The cost of gasoline, propane and oil is not included and ROAD BEAR RV does
not assume responsibility for estimates of consumption. All vehicles are
delivered with full tanks and the customer is expected to return the vehicle
with full tanks or will be charged accordingly.
MAINTENANCE:
The customer is responsible for checking engine oil and coolant levels at
each refueling as well as reporting mechanical failures immediately. Coolant
refills and authorized repairs will be reimbursed upon return of the vehicle
and presentation of all receipts (see Mechanical Breakdown). It is the driver's
responsibility to operate the vehicle in a safe manner and to exercise all
caution possible.
MECHANICAL
BREAKDOWN:
For repairs exceeding USD 50 the customer must call the ROAD BEAR RV 24-hour
toll free telephone assistance to get an authorization. Non-authorized repairs
over USD 50 will not be reimbursed. Receipts must be presented for reimbursement.
Customer will be held responsible for mechanical damage due to
negligence in operation and/or maintenance.
INSURANCE:
Public Liability Insurance (included in the
daily rental rate)
Public Liability Insurance to cover accidents in the event that the renter
is at fault. The policy protects the rental company up to USD 1,000,000
and the renter to Statutory Limits (State mandated minimum liability coverage).
SLI
(Supplemental Liability Insurance)
The optional SLI coverage provides the customer with an increased limit of
liability protection. SLI protects the renter and any authorized driver
listed on the rental contract for up to USD 1,000,000 toward 3rd party damage
claims.
Additional liability coverage can be purchased as describe below:
SLI - Provides the customer with an increased limit protection up to one
million dollars .
USD 9 per day
VIP
Coverage (included in the daily rate)
VIP includes secondary Comprehensive and Collision coverage for the rented
vehicle with a deductible of USD 750 per incident.
Coverage includes but is not limited to:
-
Accidental
damages to the vehicle (renter’s or 3rd party’s fault).
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Uninsured
Motorist" in case the renter is involved in an accident
with a non-insured driver.
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Windshield & glass
damage
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Vehicle
theft and fire (personal property and items in the
vehicle are always excluded)
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Vandalism
The
renter’s responsibility for negligence and/or non-covered
damages e.g. roof damages and roof accessories (all
damages above the windshield) is unlimited, up to the
vehicle value.
The
Following losses are not covered if damage is caused
by:
-
Deliberate
or willful damage caused by renter or guests
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Personal
contents are never covered
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Failure
to maintain all fluid levels
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Driving
under the influence of alcohol or drugs
-
Traveling
in restricted areas
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Carrying
more passengers than having seat belts available
-
Failure
to use specified fuel
-
Operation
by anyone under the allowed age
IN THE EVENT OF AN ACCIDENT
The customer must obtain a local police report as provided by the attending
police officer investigating the accident. An accident report form is supplied
to the customer and is located in the vehicle along with the registration- & insurance
papers.
ROAD BEAR RV must be notified as soon as possible. A full-written report
along with the other party's name, address, phone number and driver's license
number on the supplied accident report form will be required upon return
of the vehicle.
All documents relating to the accident must include a police report- or identifying
number. Insurance coverage may be void if the above instructions are not
followed.
UNAUTHORIZED
EXTENSION OF THE RENTAL PERIOD:
Should a customer keep the vehicle beyond the contracted period USD
30 per hour or USD 300 per day late charges will apply. However, if
the customer contacts ROAD BEAR RV and obtains the proper authorization to
extend, only the normal rate will apply.
ACCIDENTS
/ COLLISION:
In the event of an accident, you must notify Travelers Assistance immediately
from the scene of the accident. You will be given instructions on how to
proceed. You must also obtain a police or bench report. If you are unable
to obtain a police report at the scene of the accident, you must go to the
local police station and obtain a bench report. We will accept either report.
CUSTOMER
ORIENTATION:
Location staff speaks German and English at all locations - Dutch, French,
Italian on some locations. After completing the paperwork the clients get
a very thorough explanation of the recreational vehicle. In case of an
emergency, accident or technical problems, clients may call the emergency
toll free number 24-hours a day, 7 days a week.
STORAGE:
We provide free storage of luggage at the rental station at clients own
risk.
RESTRICTIONS:
Pets: Pets are not allowed.
Smoking: Smoking is not allowed in any vehicle. USD 250
cleaning/deodorizing fee applies.
Mexico: Traveling into Mexico
is not permitted
Death Valley: Traveling into
Death Valley is not permitted between June 15th
and September 15th
Alaska: Traveling within Alaska,
Yukon and/or NWT is permitted. ROAD BEAR must
be advised at the time of reservation.
Other: Private-, gravel-, dirt-
or logging roads and other non-public roads,
beaches, etc. Inner city of New York / Montreal & Quebec
City (Canada)
ROAD BEAR RV will hold the
customer responsible for accidents
or mechanical breakdowns occurring
in a travel restricted area!
DEPOSIT:
(authorized/blocked on credit
card while traveling) USD 750
REFUND
FOR UNUSED PORTION:
No refund will be given if rental is returned prior to contracted date or
for “no shows"
CREDIT
CARDS:
Visa, Master / Euro, American Express are accepted
A
QUICK GUIDE FOR OUR INTERNATIONAL CLIENTS:
DISTANCE:
1
Kilometer: 0.62 miles
1 mile: 1.60 kilometers
TEMPERATURE:
60 degrees Fahrenheit: 15
degrees Celsius
70 degrees Fahrenheit: 21 degrees Celsius
80 degrees Fahrenheit: 26 degrees Celsius
90 degrees Fahrenheit: 32 degrees Celsius
100 degrees Fahrenheit: 37 degrees Celsius
LIQUID:
1 gallon: 3.78 liters
1 quart: 0.94
1 liter: 0.26 gallons
SPEED:
35 miles per hour: 56 kilometers per hour
45 miles per hour: 72 kilometers per hour
65 miles per hour: 104 kilometers per hour
CANCELLATION
FEES:
Every cancellation needs to be made in writing. The day of receipt of the
cancellation is the date the cancellation fee is calculated as follows:
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CANCELLATION
FEES
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| Up
to 31 days prior to pickup |
40%
of booking |
| 30
- 15 days prior to pickup |
70%
of booking |
| 14
- 0 days prior to pick up |
100% |
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In
addition to the charges mentioned above any
confirmed one-way drop off charge must also
be paid
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Changes
of booking: one free change per booking.
USD 50 per change thereafter
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NO
REFUNDS FOR EARLY RETURN OF VEHICLES
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HOURS
OF OPERATION:
Monday through Friday 8.00 am to 5.00 pm. Saturday
from 8.00 am to 1.00 pm. All stations are closed on Sundays
and on all statutory holidays.
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